Frequently Asked Questions
General
1. How many people can I bring to my appointment?
For Bridal appointments: We are able to accommodate up to 6 guests. If you would like to bring more guests, we are able to accommodate more during weekday appointments, and if you are set on having more than 6 on a weekend appointment, then we are able to accommodate all your guests in our upgraded Bridal+Celebration package appointment for $189.
For Tuxedos/Suits & Mothers: 2 guests and any groomsmen you would like us to measure.
2. Do I need to book an appointment? What is your cancellation policy?
Yes! In order to give you and your guests full attention from our stylists, appointments are highly encouraged! There are many questions that come out of the services we offer for wedding apparel, so it is best to set time aside to make an appointment with us so we can best serve you! Note: Bridal appointments generally are 1.5 hours, Mom of the Bride/Tuxedo/Suit appointments are generally 1 hour. Click here to reserve your time to discover your dream dress. You’ll notice we do require a card on file to book the appointments.
We know life happens, and sometimes you need to cancel or reschedule. We will be more than happy to reschedule or cancel your appointment 24 hours prior to your appointment to avoid a $30 cancellation fee. Similarly, if you do not show up to your appointment, you will be charged the same cancellation fee.
4. Do you accept walk-ins?
We do accept walk-ins. However, we highly recommend scheduling an appointment, especially during our busiest days (Friday-Sunday), to ensure we can give you the attention you deserve and answer any questions you may have in a timely manner.
5. Do you offer alterations?
We do not offer alterations in-house; however, we can provide you with a list of our local recommendations. Additionally, with the purchase of our bridal gown packages, you can receive a connection to local tailors who offer us discounts for our specific customers!
6. What are your most and least busiest days?
Our busiest days tend to be Friday through Sunday. Our least busy days are during the week, typically Tuesdays and Wednesdays.
7. Can I tip my stylist?
While tips are never expected, they are very much appreciated for outstanding service by our stylists! We also match a portion of all tips to charity, specifically to the Jimmy V Cancer Research Fund.
8. Do you accept returns or exchanges?
We do not accept any returns or exchanges. All sales are final.
Bridal
1. What prices should I expect prior to my bridal appointment?
Our wedding gowns range from $1200-$3000, with an average price of $1500-1900.
2. What sizes do you carry?
Our sizes in-store range from 4-28. However, we can order 0-32.
3. How long does an appointment take?
Standard bridal appointments last 1.5 hours. If you choose our Bridal+Celebration package appointment, it will last up to 2 hours.
4. What is the process of ordering dresses? When do you recommend I start bridal shopping?
Shopping for bridal gowns is an amazing and fun experience that sometimes can be overwhelming if you don’t know how the whole process works. Generally speaking most boutique bridal shops like us carry only 1 sample of each dress so you have to just try on whatever they have and the stylists will clip you in the dress if it does not fit properly so you can get a good visual of it, and then when you are sure you found “the one” we would order the gown in the correct size and color for you!! Wedding gowns are generally made to order meaning that we work with dress designers to take our dress orders with the size, color, any other customization specifications, and sends it out to factory (usually oversees) to be made! Depending on the designer, the dresses can take 3-6 months to arrive! Now when we say “made to order” we don’t mean these dresses are custom FIT to you unless you pay an additional cost for exact measurements!! This means you will have to have alterations done after you have received your ordered gown to tweak the places that don’t fit perfectly from the size you ordered. The bust area, the shoulders, and a bustle are the most common alterations!! Alterations can take 1-3 months depending on where and when you go.
To sum up, if gowns take 3-6 months to order and you need time for alterations around 1-3 months…it’s best to start shopping approximately 8 months before your wedding date!!
5. Do you offer bridal celebration packages?
We do! We offer a celebration package that includes: A two hour appointment (half an hour longer than our normal appointment to enjoy the extra upgrades). There will be a lot of celebrating and making you feel beautiful, comfortable, and confident in our amazing dress selection. We let you browse through the racks of dresses first to pick some styles that speak to you and then as the appointment progresses, your stylist will further guide you through the dresses to help you find “the one!” This appointment is also enjoyed with champagne (mimosas by request) and a charcuterie spread filled with treats from local vendors, as well as a bridal gift bag for shopping with us at Savvi!!
6. Can I resell my wedding gown to you?
We only sell wedding gowns and do not accept resells. The best way to resell your dress is through Poshmark, Facebook Marketplace, or a local consignment store that accepts wedding dresses.
Book your reservation to try out Savvi’s bridal fashion today! Click here or call a Savvi stylist at (919)-783-8911.
Tuxedos and suits
1. What is the process of ordering tuxedos and suits?
Rentals for Groomsmen registry: Schedule an appointment for an initial consultation. Bring pictures of the looks you like, your fiancé or groomsmen, if you want to try on styles to show them or her what you will look like on your wedding day. After finalizing tuxedo selection, the groomsmen will make their own appointment to get measured with us or submit their measurements online. A $75 partial payment is due when measurements are submitted or taken. The groom must have a card on file as the responsible member for the whole wedding party in the event that there are lost or damaged items. All measurements and payments must be paid 30 days before the wedding date, and the $75 partial payments are nonrefundable.
Single Rental: During the appointment, we will do the selection of your items and measurements. A nonrefundable partial payment of $75 is due at this appointment. A card on file is required for all single rentals, as well in case of lost or damaged items.
2. Can I rent or buy?
You have the option to rent or buy a tuxedo or suit, depending on the style and availability for your event date.
3. How long does a tuxedo/suit appointment last?
A tuxedo selection appointment lasts one hour. Pick-up appointments are 30 minutes per person.
4. When will my tuxedo be ready for pick-up?
All rental pick-ups are done on Wednesdays and Thursdays (we highly recommend an appointment). On the week of the event, the customer will receive a text message (if we have your number on file) to let you know your rental is ready and to make an appointment for pick up.
5. When do I need to return my rental?
Complete rentals are due back before 7p on the Monday following your event in order to avoid $45. Extended daily rental fees.
6. Do all the groomsmen have to live here for rentals?
No, they do not! Groomsmen can get measurements done wherever they live and get them submitted to us at Savvi in Raleigh via our website.
Mothers’ Dresses
1. How long does it take for mothers' dresses to come in?
They can take 3-4 months sometimes if there is not any stock in the size and color of the dress you are looking for. If you get lucky and your right dress is available, then they can ship within 2 weeks.
2. What are your prices for mothers’ dresses?
Our designer mothers’ gowns generally range from $325-$650.
3. Do you offer a lot of different colors and styles
Mom’s dresses for Bride’s Mom’s and Groom’s Mom’s do come in various colors by style. We carry a large and varied selection in store, so it’s easy for you to choose your dress, and your stylist will be happy to show other colors when available.
Other
Do you sell special occasion gowns?
Yes! We know many special occasions happen throughout the year; cruises, anniversaries, black tie weddings and events, quinceanera’s, homecoming and vow renewals just to name a few and we have many dresses & tuxedos/suits for these fun events as well. AND… we also have a seasonal store called Savvi Prom specifically open in our same shopping center from January to mid May for incredible gowns for purchase for any and all occasions priced between $49.-$650. Feel free to call us at 919-906-2554 or visit www.savvidress.com for specifics on that location.
Book your reservation to try out Savvi’s bridal fashion today! Click here or call a Savvi stylist at (919)-783-8911.