Frequently Asked Questions
General
1. How many people can I bring to my appointment?
For Bridal appointments: Due to limited space (especially on the weekends) we are able to accommodate up to 6 guests. If you would like to bring more guests, we are able to accommodate more during weekday appointments and if you are set on having more than 6 on a weekend appointment, then we are able to accommodate all your guests in our upgraded Bridal+Celebration package appointment for $105.
For Tuxedos/Suits & Mothers: No more than 2 guests due to spacing limitations.
For Bridesmaids: Due to limited space and fitting rooms, we allow up to 3 bridesmaids for an appointment. However, we can accommodate more people during the weekdays!
2. Do I need to book an appointment? What is your cancellation policy?
Yes! In order to give you and your guests full attention from our stylists, appointments are highly encouraged! There are many questions that come out of the services we offer for wedding apparel, so it is best to set time aside to make an appointment with us so we can best serve you! Note: Bridal appointments generally are 1.5 hours, Mom of the Bride/Bridesmaid/Tuxedo appointments are generally 1 hour. Click here to reserve your time to discover your dream dress. You’ll notice we do require a card on file to book the appointments.
We know life happens and sometimes you need to cancel or reschedule. We will be more than happy to reschedule or cancel your appointment 24 hours prior to your appointment to avoid a $30 cancellation fee. Similarly if you do not show up to your appointment you will be charged the same cancellation fee.
4. Do you accept walk-ins?
We do accept walk-ins. However, we highly recommend scheduling an appointment, especially during our busiest days (Friday-Sunday) to ensure we can give you the attention you deserve and answer any questions you may have in a timely manner.
5. Do you offer alterations?
We do not offer alterations in-house, however, we can provide you with a list of our local recommendations. Additionally, with the purchase of our bridal gown packages you can receive a connection to local tailors that offer us discounts for our specific customers!
6. What are your most and least busiest days?
Our busiest days tend to be Friday through Sunday. Our least busy days are during the week, typically Tuesdays and Wednesdays.
7. Can I tip my stylist?
While tips are never expected, they are very much appreciated for outstanding service by our stylists! We also match a portion of all tips to charity, specifically to Jimmy V Cancer Research fund.
8. Do you accept returns or exchanges?
We do not accept any returns or exchanges. All sales are final.
Bridal
1. What prices should I expect prior to my bridal appointment?
Our wedding gowns range from $899-$4000.
2. What sizes do you carry?
Our sizes in-store range from 8-28. However, we can order 0-32.
3. How long does an appointment take?
Standard bridal appointments last 1.5 hours. If you choose our Bridal+Celebration package appointment, it will last up to 2 hours.
4. What is the process of ordering dresses? When do you recommend I start bridal shopping?
Shopping for bridal gowns is an amazing and fun experience that sometimes can be overwhelming if you don’t know how the whole process works. Generally speaking most boutique bridal shops like us carry only 1 sample of each dress so you have to just try on whatever they have and the stylists will clip you in the dress if it does not fit properly so you can get a good visual of it, and then when you are sure you found “the one” we would order the gown in the correct size and color for you!! Wedding gowns are generally made to order meaning that we work with dress designers to take our dress orders with the size, color, any other customization specifications, and sends it out to factory (usually oversees) to be made! Depending on the designer, the dresses can take 3-6 months to arrive! Now when we say “made to order” we don’t mean these dresses are custom FIT to you unless you pay an additional cost for exact measurements!! This means you will have to have alterations done after you have received your ordered gown to tweak the places that don’t fit perfectly from the size you ordered. The bust area, the shoulders, and a bustle are the most common alterations!! Alterations can take 1-3 months depending on where and when you go.
To sum up, if gowns take 3-6 months to order and you need time for alterations around 1-3 months…it’s best to start shopping approximately 8 months before your wedding date!!
5. Do you offer bridal celebration packages?
We do! We offer a celebration package that includes: A two hour appointment (half an hour longer than our normal appointment to enjoy the extra upgrades). There will be a lot of celebrating and making you feel beautiful, comfortable, and confident in our amazing dress selection. We let you browse through the racks of dresses first to pick some styles that speak to you and then as the appointment progresses, your stylist will further guide you through the dresses to help you find “the one!” This appointment is also enjoyed with champagne (mimosas by request) and a charcuterie spread filled with treats from local vendors, as well as a bridal gift bag for shopping with us at Savvi!!
6. Can I resell my wedding gown to you?
We only sell wedding gowns and do not accept resells. The best way to resell your dress is through Poshmark, Facebook Marketplace, or a local consignment store that accepts wedding dresses.
Book your reservation to try out Savvi’s bridal fashion today! Click here or call a Savvi stylist at (919)-783-8911.
Tuxedos and suits
1. What is the process of ordering tuxedos and suits?
Rentals for Groomsmen registry: Schedule an appointment for an initial consultation. This is when we will figure out what items your groom/groomsmen are looking for and if we are able to provide them. After finalizing tuxedo selection, the groomsmen will make their own appointment to get measured with us or submit their measurements online. A $75 partial payment is due when measurements are submitted or taken. Groom must have a card on file as the responsible member for the whole wedding party in the event that there are lost or damaged items. All measurements and payments must be paid 30 days before the wedding date and the $75 partial payments are nonrefundable.
Single Rental: During the appointment, we will do the selection of your items and measurements. A nonrefundable partial payment of $75 is due at this appointment. Card on file is required for all single rentals as well in case of lost or damaged items.
2. Can I rent or buy?
You have the option to rent or buy a tuxedo or suit depending on the style and availability for your event date.
3. How long does a tuxedo/suit appointment last?
A tuxedo selection appointment lasts one hour. Pick up appointments are 30 minutes per person.
4. When will my tuxedo be ready for pick-up?
All rental pick-ups are done on Wednesdays and Thursdays (we highly recommend an appointment). On the week of the event, the customer will receive a text message (if we have your number on file) to let you know your rental is ready and to make an appointment for pick up.
5. When do I need to return my rental?
Tuxedos must be returned the following Monday after the event before our store closes at 7 PM. If you are unable to return by the set time, there is a $45 late fee per day that it is late.
6. Do all the groomsmen have to live here for rentals?
No they do not! Groomsmen can get measurements done wherever they live and get them submitted to us at Savvi in Raleigh via our website.
Mothers’ Dresses
1. How long does it take for mothers' dresses to come in?
They can take 3-4 months sometimes if there is not any stock in the size and color of the dress you are looking for. If you get lucky and your right dress is available then they can ship within 2 weeks.
2. What are your prices for mothers’ dresses?
Our designer mothers’ gowns generally range from $400-$650. There are some dresses from a special occasions and bridesmaids designers that generally range from $200-$400.
3. Do you offer a lot of different colors and styles
Designer mothers’ gowns each have their own 3 or 4 limited color options! We do have a wide range of colors on display though so that at least if you like the dress but it’s in the wrong color, you can see the same or similar color on a different dress to get the visual idea!!
Bridesmaids
1. How long does it take for bridesmaids dresses to come in?
Bridesmaid dresses typically take around 2-3 months. There usually is an option to pay a rush free to get bridesmaid orders 2 or 3 weeks faster if needed.
2. What are your prices for bridesmaids dresses?
Our prices for bridesmaids dresses are around $200
3. Do you offer a lot of different colors and styles?
We offer around 40 styles of bridesmaids dresses and they come in a variety of colors when you order!
4. If I do not live here, can you ship my dress to me?
Yes we can ship your dress to you for an additional shipping fee.
Other
1. Do you offer flower girl and ring bearer attire? How long does it take to be shipped?
We do offer both flower girl dresses and ring bearer attire. Due to the nature of growing children, we usually wait until closer to the event date to order these items as the shipping typically only takes about 2 weeks because they are kept in stock in all sizes and colors for kids!
2. When should I order a flower girl dress and or ring bearer tuxedo prior to the wedding?
Because kids are constantly growing around that age, we recommend ordering their attire at least a month before the wedding date to allow time for any minor alterations that need to take place as well.
3. Do you sell special occasion gowns?
We have a separate store called Savvi Prom that is open in the same shopping center during prom season. The prom store usually opens the third week of January through the end of May. Sometimes we have a very small selection left over from Prom at our Bridal store during the off season.
Book your reservation to try out Savvi’s bridal fashion today! Click here or call a Savvi stylist at (919)-783-8911.
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